In our blog on Vending Machine Placement, we discussed strategies for securing locations for your vending machines and how getting accounts is not about finding places without vending services as much as it is finding a location unhappy with their current vending service. When you do it’s important to come across as a better provider. It’s important not to be intimidated by big vending companies, because these companies can be the easiest to take locations from and how to get new customers for your business. In this blog we will detail how to efficiently use this vending machine strategy and other relevant tips for securing locations for your vending services.
Companies that get too big can have trouble or overlook details that smaller businesses are better equipped to handle. Sometimes large vending companies are staffed by part-time workers who do not care about customers and are just concerned with earning their hourly wage. Their route drivers may not really care about the appearance of equipment or satisfaction of the customer. Employees at big companies don’t have the same amount of investment in the business as workers at smaller companies. In contrast to a large vending conglomerate, your vending company can offer locations personalized service, easy accessibility to company ownership, quicker adaptability and more flexibility.
The following is an example of a script you could use when approaching a business owner about vending at their location. “Good morning, my name is John Smith, president of Smith Vending. How are you today? Great! I won’t take up too much of your time. I just want to drop off my card in case you need my vending services sometime. By the way, are you happy with the vending service you have now? Is there anything at all I can do for you?” Try to stay friendly and concise with you comments. Your goal should be to “test the waters” to see if they’re satisfied with their current vending operator and to let them know you are available to help them.
If the location communicates that they are satisfied with their current vending services, we advise thanking them for their time, leaving your business card and doing your best to make a positive impression of yourself and your company. The location also may communicate their displeasure with their current vending service. If they do this, we advise you to ask about why they are dissatisfied, how many machines do they have, what is sold and for how much. You don’t want to overwhelm them with questions, but you want to gain useful information that can help you communicate how your vending business is superior and how your smaller business cares about the details of their vending needs.
Working to secure locations does not have to be scary or intimidating. Presenting your business in a courteous, professional manner goes a long way in making a good impression. You may not find a location in your first handful of attempts, but keep going. Perseverance is an important part of your vending machine strategy. It will be worth it when you do find your first couple of locations. If you have any questions or need assistance for your vending business please give us a call at 1-855-661-3298.