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Ways customer service influences your vending business

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” 

– Maya Angelou – Poet, memoirist, and civil rights activist

Certain sayings have a great deal of wisdom hidden in them that resonates with us. What makes them great is how they remain true across time. We all must have heard the above Maya Angelou quote in some variation or another, and this holds for customer satisfaction, which in turn drives sales success.

Customer Satisfaction = Customer Service + Customer Experience

A particular study by Oracle® found that 86% of the surveyed consumers were willing to pay more for better customer service. The link between customer satisfaction and sales success is well-documented.

Though there are multiple definitions based on context, we could safely take the following equation as the simplest canonical form: Customer Satisfaction = Customer Service + Customer Experience. 

Customer satisfaction is a combination of aspects that are in our control, 

  • Customer service, the tangible aspects such as a well maintained and stocked machine, ensures full marks
  • Customer experience, where the intangible elements, such as aesthetics or a contactless and cashless experience, come into the picture.

At Vending.com, our machines cover both aspects. 

Quality of Customer Service

Customer service is key to gaining repeat customers and growing your business.

Stock availability

More product selections translate to more sales. Our combo vending machines, for instance, vends multiple product types and has a flexible and high storage capacity.

Ease of Use 

The customer does not like coin jams, bills returned, glitchy interfaces, or faulty buttons. The customer depends on the vending equipment to save them time while servicing their needs.

Safety

Vending equipment is a substantial piece of machinery. As rugged and handsome as they are, they still need to be grounded, balanced, and suitably located to stave off any possibility of injury. In today’s environment, sanitization of high contact surfaces are also non-negotiable. Check out our UVend Technology that provides a safer vending experience for customers.

Quality of Customer Experience

Customers are the cornerstone of your success. Focusing on the below areas will help in maintaining and optimizing the quality of their interaction with your vending business.

  • Ease of accessing information: We are living in a mobile-first consumer environment. Your customers are used to responsive touchscreens with strategically located useful information. They expect no less from their food, snack, or drink vending machines.
  • Technology
  • Cashless: Again, the focus is on a seamless interaction. One where mobile and card-based payment systems increase convenience for the customer. Our offerings are equipped with the latest payment acceptance systems. Additionally, in some cases, these offerings can be retrofitted. We recommend contacting your sales representative for more information.
  • Contactless: Unattended retail is growing. With this, our machines are equipped to make the entire user-machine interaction contactless, from product selection to payment to delivery. We ensure a no-touch experience to the end-users. 
  • Aesthetics – The Where, How, and Wow of Product Placement
  • Planogram: Out of sight, out of mind. We do not want visibility to affect your sales. Our in-house experts help you plan the positioning of your best-sellers. This ensures customers do not turn to another machine just because they could not spot the snack they wanted.
  • Lighting: Visibility is one thing. Viewability is another. Vending.com machines have strategically placed LED bulbs that enhance merchandise viewability.
  • Design: The where and how of product placement is covered, and now we come to the ‘wow.’ Depending on the audience targeted, a good design helps you get extra sales. Vending.com helps you convert your branding goals or your marketing ideas into visual graphic wraps
  • Alignment with/cognisance of customer philosophy
  • Accessibility: Patrons will range from children or elderly or the differently-abled. As such, our machines are all ADA compliant or ADA ready.
  • Sustainability: Consumers are now more aware than ever of the environmental impact of their purchase decisions. Vending.com has always been at the forefront of creating or in the early adoption of energy-efficient practices. Our machines are ENERGY STAR® certified. We constantly innovate through engineering and sourcing to keep the toll on our environment to a bare minimum.

We have ensured client success throughout our decades (90 years) of experience in delivering automatic merchandising equipment by helping our clients provide great end-user service and constantly optimize the end-user experience. We deliver thanks to our consistent focus on innovation and dedicated and exhaustive service, maintenance, and repair.

Making Vending Machines Your Best Salesperson

With a vending machine, there is an opportunity to provide standardized customer service and a quality customer experience to ensure more repeat sales and increased customer loyalty.

At Vending.com, we focus on making our machines a delight to use. We incorporate customer feedback and industry trends into our R&D. Connect with us to know more about the features and machines that will drive more vending sales for your business at 1-855-929-1042.

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Be Mindful of these Pitfalls When Purchasing A Used Vending Machine

The Vending Machine Business

Did you know that as of 2022, the US has roughly 5 million vending machines? According to the industry market research firm IBIS World, the vending machine industry generates close to $8.9 billion in annual revenue. About 67% of this market comprises small independent operators selling snacks and beverages and making small margins. For most vending machine owners, it is primarily a side hustle.

Vending is a booming business, and starting one is not very difficult. The vending business is a constantly changing and evolving industry. It provides an excellent opportunity for all kinds of entrepreneurs, whether you are a novice or a seasoned business owner. The range of products that can be offered to your customers is vast. The most common and popular items being sold are snacks, candy, and beverages like soda, water, and coffee.

Used vending machines generate profits quickly with a low initial cost

If you are new to the vending business and would like to try your hand at it, then an easy way to start your own vending business is to buy used vending machines. A used vending machine will typically cost a fraction of its brand-new unit. You may also chance upon a used vending machine that has barely been used.

While experimenting with new locations, a used vending machine can be a good choice. If you are operating with limited resources, used vending machines may be the way to go. Many such use cases get you started on a used machine and earn the capital required to invest in a brand-new device.

There are many kinds of used vending machines available in the market today. They sell a variety of merchandise, from sodas or general snacks in malls to travel electronics like headphones or phone chargers in airports. You can also buy COVID-19 essentials like masks and sanitizers from vending machines in hospitals and public spaces like malls or theaters. Picking the right product and pricing it right will help recover the capital invested in buying your used machine.

Important aspects to consider before purchase

A used vending machine might seem like a cost-effective choice to jumpstart or expand your vending business. There are a few important things, however,  to consider before buying one.

There are pros and cons when investing in a used vending machine. The right price, the suitable model, long-term reliability, value over investment, etc., form the cons. Vending.com ensures that these cons are handled and converts them to advantages.

  • Warranty –
    • Con  – Used vending machines come with no warranty, unlike new ones. 
    • Pro – Vending.com “factory refurbished” and “certified used vending machines” do come with a great price and limited warranty
  • Financing- 
    • Con – purchasing a used machine most likely will be a cash-only transaction, or you may have to take out a loan. 
    • Pro -Vending.com has a few attractive financing options that have been designed for entrepreneurs and their cashflows in mind.
  • Number of Features
    • Con – Used vending machines are generally older models. Legacy units will not have the latest features and technology like contactless transactions. They may not be equipped to accept card payments, thus limiting the number of customer transactions. 
    • Pro -Vending.com has the expertise and parts catalog to address this.
  • Hidden expenses –
    • Con – Used machines may work perfectly fine initially, but as they near end-of-life, their mean time between failures becomes lesser and lesser. While the cost of repairs will be a factor considered, the more significant aspect would be the lost revenue from sales. 
    • Pro- Vending.com’s one-year factory warranty and Vendnet’s 90 years of vending experience ensure your machine operates with no problems. 

When purchasing a used vending machine, it’s always a good idea to inspect the vending machine in person. If Tinder taught us anything, it is that profile pictures are often overrated.

  • Seeing is believing. Check if there are any physical damages like scratches or dents. It is relatively easy to improve the external appearance of the machine. If there are heavy dents, it is better to take a closer look at the circuit boards and refrigeration systems before moving ahead with the purchase. You should ask for the machine’s original manual and schematics and whatever proof of service the seller has at hand
  • If you are buying a vending machine for dispensing cold beverages, check the compressor thoroughly. Insist on starting the machine a couple of hours before you arrive. If you have a gas leak detector, do not forget to take it along. Freon-based coolants like R232 are relatively easier to detect with their distinct smell. It is the propane-based ones that are difficult to spot without a detector. It is better to look for better options if the compressor does not inspire confidence.
  • Check the bill acceptor and coin validator. Test it to make sure it is not malfunctioning. No one wants to use a vending machine that simply eats up their money and dispenses wrong items or nothing at all. You could also retrofit a card reader or cashless payment system to the machine. If the bill acceptor or coin validator is glitchy, ask for a discount in the asking price that will help you retrofit one from Vending.com.

 

The kind of used vending machines you buy can influence the success of your vending business. Getting a quality machine will save you lots of money and time while maximizing revenue-generating transactions. Purchasing your vending machine from a reliable company can help eliminate uncertainties and risks. Vending.com has a wide range of factory-direct new and used vending machines that are manufactured in the USA. All machines have been factory inspected and remanufactured to look and operate just like new vending machines. 

When buying your vending machine from Vending.com, you can rest assured that you are in good hands. With over 90 years of experience in the vending industry, Vending.com offers a dependable business proposition to help you build your own vending business.

Vending.com offers affordable used vending machines that are factory refurbished and certified.  Call 1-855-929-1042 today for all your vending needs.

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How does a ‘Made in USA’ vending machine help your vending business

 

Made in the USA – The What and The Why?

Some suppliers sell truly American-made products, while others do not. Tthe government has ensured that Made in the USA is no longer an abstract concept. The high-level description of an “All or Virtually All” American-made product is that more than 50% of the product and its components by cost must be made in the country. Thanks to FTC guidelines [1] and federal regulations, every industry also has clear rules as to what is eligible for a Made in the USA tag and what is not.

A recent survey by a leading magazine [2] says about 69% of the respondents preferred buying American-made products. About 83% of them were also willing to pay a premium for the Made-in-America label if it is a genuine claim. This may not be surprising as we all want to reward the American spirit of entrepreneurship and innovation. The benefits of buying a product made in America, however, are not limited to patriotic fervor. There are sound business benefits to vending machine owners and operators while buying American machines or services.

What it means for your vending business

Local Customer Service: A vending machine is complex equipment that is built with a variety of electrical, mechanical, electronic, and communication equipment. Adequate customer support with cross-functional technical capabilities is essential to deliver the best user experience for the end-users of the machine. Local manufacturers understand the challenges of local customers. A good understanding of many variables like ambient weather, tastes and preferences, compliance to regulations, and other factors influence the quality of service. A business that designs and builds machines in the USA is more likely to understand the nuances of these variables and provide the best support.

International Supply Chain Woes: Manufacturers, relying on global suppliers for their components currently struggle with a severe supply chain bottleneck. This is not a temporary situation. If your machine’s card refrigerator unit fails and you must wait for a month to replace it, it means your machine is out of action. The cost of spoiled inventory in the machine is not even a scratch on the surface of what you will stand to lose as revenue. If you have purchased your machine through a financing option, you will also service the debt without revenue. On the other hand, a local manufacturer can quickly replace parts and keep the cash registers ringing.

Standards of Safety and Quality: The safety standards are a minimum benchmark for an American manufacturer who understands the consequences of a gap. However, for manufacturers in a developing nation, the standards are simply a matter of compliance to purchase specifications. Both might be working towards meeting the same safety standards, but the drive to meet such measures can be quite different. North American and Western European businesses are much more savvy than most other regions. This also gives an edge to American manufacturers compared to those who buy parts or machines from other countries to sell locally.

Faster Delivery Time: Mobilizing machines, equipment, and parts locally are faster than ordering and shipping from thousands of miles away. In a market where impulse purchases of products are short-lived fads, “time-in-transit” can be a killing. Also, the distances your machine or parts must move without any economic value can hurt the environment. A local manufacturer might still burn gas to haul your machine a few hundred miles. But it is way faster, cheaper, and environmentally responsible than shipping it on a diesel barge across the ocean.

Geopolitical Uncertainties: The last thing that a vending machine owner or operator must be worried about is the relationship between countries and world leaders. Today’s environment is so volatile that countries trade tariffs, embargos, restrictions, and retaliatory measures between each other at the drop of a hat. Suppliers who rely on foreign products or components are often impacted by the tectonics of international politics. Local manufacturers are relatively insulated from such uncertainties and become reliable partners to your vending business.

Made in the USA is not a tag. It is a proposition.

Buying American-made vending machines has a definite and positive impact on the success of your vending business. You can improve your revenues, reduce risks, ensure consumer convenience, and escape impact from extraneous factors. You can also contribute to empowering the country. You can give a boost to both your patriotism and profitability by doing business with an American manufacturer. Vending.com has been manufacturing vending machines in the USA for more than 90 years. You can talk to us to know more about the benefits of doing business with an American manufacturer like us. Call us now at 1-855-929-1042 or click here.

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Full Profit Vending Program

What does a full profit vending program look like? How much can you, hypothetically, make from your vending machine? Check out our price recommendations below.

Can cold drinks (Major Brands)
Vend Price———————————————————————————————-$1.25
Cost per can———————————————————————————————–.32
Profit per can————————————————————————————.93

Bottle cold drinks (16.9oz-Major Brands)
Sale/Vend Price—————————————————————————————$1.50
Cost per bottle——————————————————————————————-.67
Profit per bottle——————————————————————————–.83

Bottled Water-#1 Selling Beverage (16.9oz)
Sale/Vend Price—————————————————————————————$1.25
Cost per bottle——————————————————————————————-.13
Profit per bottle——————————————————————————-1.12

Chips-Top Name Variety Pack (50 Ct.)
Sale/Vend Price—————————————————————————————-$1.25
Cost per bag———————————————————————————————–.28
Profit per bag————————————————————————————.97

Candy-Top Name Variety Pack (30 Ct.)
Sale/Vend Price—————————————————————————————$1.25
Cost per candy bar————————————————————————————–.70
Profit per candy bar—————————————————————————.55

AVERAGE PROFIT PER SALE: $.88

For more information, contact Vending.com by calling 1-800-548-1982.

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How to Find Locations for Your Vending Equipment

A common question asked by new people getting into the vending business is, “Where is the best place to locate my vending machines?” Some new vendors will get permission to place their machine(s) at places such as their own place of business, a relative or a friend’s business or a business where you know the owner. To assist further, we have listed below a number of businesses to consider when placing your machines. Keep in mind, you are not asking the business owner to buy anything. You are providing a FREE service to them, their employees and their customers!

Start small, one machine at a time

Local businesses with 30-50 employees and businesses with a good number of walk-in customers are good places to start. Choose businesses in your area close to your house. A short driving distance from home is ideal.

Tell them about your “Free” Vending Service

Ask for the manager or owner and ask if you can place one of your new Express Combo drink and snack machines in their business at no cost to them. We recommend you dress professionally and take a brochure about the Express Combo to each location. Be sure to let the business know that you will keep your machine filled with all the top brand products including some healthy selections at standard product pricing.

Replacing old machines with the new Express Combo Vending Machines

A good number of businesses will already have old, outdated vending machines. The odds are high that their current vending machine(s) do not accept credit/debit cards and do not have the guaranteed product delivery feature. The Express Combo, however, has all of these features! It is not too difficult to convince a business that you have a better vending program to service their employees and customers.

List of Locations

Here is a list of possible locations where vending machines can be placed:

  • Amusement park
  • Apartment building
  • Assisted living center
  • Auto brake shop
  • Auto dealership
  • Bank
  • Bookstore
  • Bowling alley
  • Bus station
  • Business office building
  • Car wash
  • Community center
  • Community swimming pool
  • Computer store
  • Dormitory
  • Driver’s license division
  • Dry cleaner
  • Fire station
  • Fraternity/sorority
  • Furniture store
  • Golf course lounge
  • Gym
  • Health club
  • Hotel
  • Humane society
  • Industrial park
  • Laundromat
  • Library
  • Manufacturing plan
  • Medical building
  • Meeting hall
  • Military Reserve/ Guard Center
  • Military Treatment Facility
  • Motel
  • Motor Vehicle Division
  • Motorcycle Shop
  • Muffler shop
  • Nursing Home/ Retirement Home
  • Oil & Lube Center
  • Police Station
  • Private School
  • Public Utility Office
  • Railroad Station
  • Recreation Center
  • Rental Yard
  • Roller Skating Rink
  • School
  • Senior Center
  • Shopping Center
  • Ski Resort
  • Stock Brokerage
  • Telemarketing Office
  • Tire Store
  • Tourist Attraction
  • Truck Stop
  • Trucking company
  • Veteran’s Affairs facility
  • Veterinary office
  • Waiting room (of any kind)
  • Warehouse
  • YMCA
  • Youth center
  • Zoo

Are you ready to get started? Contact Vending.com by calling 1-800-548-1982 today!

The 2020 Section 179 Tax Deduction

Did you know that with the Section 179 tax deduction you can deduct the full price of new vending equipment?  This great incentive for business owners expires at the end of 2020.  To find out more about how the Section 179 tax deduction works and how you can qualify, check out the video below.

https://www.youtube.com/watch?v=jf_I9Xtc71U&t=8s 

Take advantage of Section 179 today by calling Vending.com at 1-800-548-1982.

About Vending.com

Vending.com brings together a multitude of vending expertise through our circle of services. Everything you need to start, grow, or manage your vending business is provided through our easy online access. We provide vending services, financing, vending industry news, technical repair, parts and much more. Vending.com is one of the companies under the Wittern Group umbrella. Whether you are an entrepreneur starting your own vending machine business or expanding your current business, Vending.com offers you a full range of vending machines, financing, location assistance and other services to meet all of your vending needs. As a full-line vending sales company we provide customers nationwide with the right equipment for their client’s location. Our large selection of snack, soda machines, hot beverage, cold and frozen food and other quality vending machines can be configured and customized to fit any size location from small businesses to large factories. Let our network of vending machine companies go to work for you.

Breaking Down the State of the Industry Report and What it Means for You

Every year, Vending MarketWatch publishes its State of the Industry Report, which breaks down vending locations, sales and more from the previous year. We are going to break down the 2019 report in order for you to get a better understanding of how your vending business can continue to grow.

Locations

Just because vending machines can be placed anywhere, does not mean they should be placed anywhere. According to surveys conducted by Automatic Merchandiser, the most popular locations to place a vending machine are manufacturing facilities and offices, with 22.1% of vending machines placed at each location. Correctional facilities are the least popular places to place vending machines, with just 2.4% of vending machines being placed there, which is an increase from the previous year. 

What does this information mean for you? This report shows that while offices and manufacturing facilities are still very popular for vending, there may be a lot of potential in less popular locations, such as correctional facilities and military bases. If you are a business owner looking to add a vending machine to your location, contact us to see if your location could support vending equipment.

Cold Beverage

To no surprise, cold beverages still remain at the top of vending industry sales. In 2019, cold beverages made up 22.8% of sales, which is a significant decrease from the previous year. To help support your vending business and sales, Vending.com offers a variety of cold beverage vending machines, which provides your customers with the cold beverages they crave.

A surprise in this year’s report shows that cold beverages do not stand alone at the top of the sales chart. A new category has gained a lot of ground over the past year and shows no signs of slowing down.

Opportunities for Growth – Retail 

Shooting to the top of the product sales category with cold beverages in 2019 was the other category, which includes non-edible items. This category grew from 7.7% to 22.8%. This shows that operators are looking to diversify their vending businesses. 

If you are looking on capitalizing in the retail vending industry, especially amidst COVID-19, check out our Sani-Center PPE Vending Machine. These machines are created to provide customers with masks, sanitizers and more in order to keep you safe.

The vending industry is constantly changing and evolving. To access the full industry report, read the State of the Industry Report here. If you have any questions about how you can grow in the vending industry, give us a call at 1-800-548-1982.

Grow Your Business While Sticking to Your Budget

Grow Your Business

Purchasing vending machines is no small task. Depending on your business goals and your budget, it may not make financial sense to purchase brand new vending machines. Vending.com has a select number of used vending machines to help people grow their vending business without stretching their budget too thin.

Whether you are purchasing a new or used vending machine, Vending.com makes the purchasing process as simple as we can for you. Our used vending machines are factory remanufactured and certified by our trained experts to meet the industry’s highest standards for maximum performance. You should not have to sacrifice quality and service when purchasing a used machine. Vending.com is still here to help you every step of the way.

Just because you are not purchasing brand new machines does not mean that you have to sacrifice vending machine quality. Vending.com has a number of used snack, drink or combo vending machines available for purchase. No matter what your vending requirements are, we have a used vending machine to help fit your business needs. Our used vending machine inventory is constantly changing, so contact us today to learn about our available vending options

Support is still key when it comes to purchasing a used factory remanufactured vending machine from Vending.com. That is why we offer 100% financing on our used machines. We also offer a 1-year warranty on our vending machines and a 90-day parts warranty on coin acceptors, bill acceptors and control boards. As always, our service and parts support is available, including a video library, parts and service manual and more.

Vending.com wants to ensure that your vending business will be a success. That is why we offer used vending machines that do not stretch your budget too thin. Contact us at 855-929-1131 to find out more.

Mobile Apps to Help Your Vending Business

Vending.com loves the following three apps for your vending machine business. They each offer a different service that will be valuable to you in your day-to-day life:

Mint:
Mint.com, which was name one of TIME Magazine’s “Top 50 iPhone Apps” in 2011, is the perfect free mobile app for business owners on the go. Since your vending business keeps you out and about for hours each day, this app will help make your life a lot easier. The app allows you to set a budget for your business and enter transactions while on the go. You also can get real-time fund availability. In addition, in case you lose your phone, the app has a password to keep any unauthorized persons from viewing your financial information.

Evernote:
This handy app gives you the ability to instantly take notes on your mobile device no matter where you are. You can then easily access this information later. This is ideal for making notes of inventory needs, writing yourself a daily to-do list or just jotting down your latest brainstorm for your business. Thanks to Evernote, you don’t have to worry about keeping a paper and pen handy at all times.

Dropbox:
This app is available on both mobile devices and tablets. It works by storing your business documents, photos or videos to access on the go. Imagine being able to pull up all your businesses marketing materials no matter where you are at the time. After all, potential clients are everywhere, so why shouldn’t your most impressive business information be as well.

Any of our recommended apps for vending machine businesses will help you take yours to the next level.

New Vending Trends for 2013

New Vending Trends for 2013As with any industry, the world of vending machines is rapidly evolving by the minute. What was once a business based on dispensing gumballs for quarters has evolved into a full suite of diverse services ranging from snack vending machines to fully-featured food machines. VendingMarketwatch.com has outlined the 5 biggest trends in the vending machine industry for 2013, ranging from new refreshment options to innovative ways of paying for snacks and sodas. The highlighted trends were as follows:

  • Healthy Vending – Read our blog or any vending news source for that matter, and you will immediately notice that healthy vending is here to stay. With new health regulations popping up all over and quality replacements for sugary treats, a good majority of vending machines all over the country are including calorie-conscious snacks.
  • Cashless Vending – Cashless transactions are becoming more and more common in every industry, and vending is no exception. Most current snack machines accept credit cards, and future products will allow for purchases with the swipe of a smartphone.
  • Micro markets – This new-age form of shopping puts a full store’s worth of product at a customer’s fingertips, and will likely complement the vending industry for years to come.
  • Machine Upgrades – Technology is evolving rapidly, and machines are following suit. From flatscreen displays to infra-red product scanners, the vending machines of the future are happening today.
  • Coffee – Customers love coffee. They also love vending machines. The two will make a strong pair for a long time.